Refund Policy

1. Overview

Yorby offers pay-as-you-go credit purchases, pay-up-front subscriptions, and free trials. Refund eligibility depends on how your subscription started and how many credits your team used. This page is the source of truth for these rules.

2. Pay-As-You-Go Credits (Non-Refundable)

Manual credit purchases and automatic credit refills are final and non-refundable. After credits are added to your team balance, they cannot be returned for a refund, credit, or cash equivalent.

3. Pay-Up-Front Subscriptions — 7-Day Money-Back Guarantee

A pay-up-front subscription may qualify for the 7-Day Money-Back Guarantee if your team has never started a free trial. You must request the refund within 7 days after the first successful charge for that subscription. Your team must also have used 500 credits or fewer in the current billing cycle when you request the refund.

4. Free Trials

If you cancel during a free trial, we do not charge you and your access ends immediately.

If your free trial converts to a paid subscription, the first charge and all later charges are non-refundable. If you cancel, your access continues until the end of the current paid billing period.

After your team starts a free trial, it is not eligible for the 7-Day Money-Back Guarantee on any later subscription, including a later pay-up-front subscription.

5. How to Request a Subscription Refund

To request a refund under the 7-Day Money-Back Guarantee, cancel from Team Billing. If you are eligible, we refund the first subscription payment and end access immediately.

If your subscription is not eligible for a refund, cancel from Team Billing. You keep access until the current paid billing period ends. You then lose all app access.

If you cannot use Team Billing, contact us at support@yorby.ai.

6. Refund Processing

Eligible in-app refunds are issued to the original payment method when you confirm cancellation in Team Billing. Your payment provider can take additional time to show the credit.

7. Subscription Cancellations

Cancel a Stripe subscription from Team Billing, not from the Stripe Customer Portal. An eligible pay-up-front cancellation refunds the first payment and ends access immediately. A free-trial cancellation ends access immediately with no charge. All other cancellations take effect at the end of the current paid billing period and do not include a refund.

8. Non-Refundable Items

The following items and subscriptions are not eligible for refunds:

• Pay-as-you-go credit purchases
• Automatic credit refills
• Charges for a subscription that started with a free trial
• Any later subscription for a team that started a free trial
• Pay-up-front refund requests made more than 7 days after the first successful subscription charge
• Pay-up-front subscriptions where more than 500 credits were used in the current billing cycle
• Refund requests that do not comply with this policy
• Fees or charges imposed by third-party payment processors

9. Changes to This Refund Policy

We can modify this Refund Policy at any time. We will post updates on this page and revise the Last Updated date. Review this page periodically for changes.

10. Contact Us

For questions about this Refund Policy, contact us at: